Shopping Information

Secure Ordering

Ordering from our site is SAFE. We use PayPal, the world’s most accepted and protected website to bring you peace of mind whilst shopping online. Please see http://www.paypal.com/au/ for more information.

Your order will normally be processed the same day during trading hours or the next business day for orders placed outside trading hours. Orders will only be dispatched once payment received. Credit card payment is immediate; it is the preferable payment option.

Payment Options

You can pay by credit card directly or via secured PayPal website. You can also simply call us on 02 9723 5000 and our staff will process your payment via phone immediately (credit card only). Or you can send a Money Order made out to Mr XL Enterprise PTY LTD or Direct Deposit into Mr XL Enterprise PTY LTD Bank Account Bank: ANZ B.S.B 012305 Account 527322487. (Money Order or Direct Deposit Please make sure to use your Invoice Number as your Reference Number So that your order is easy to trace.)

Credit Card Statements

For your privacy, your credit card statement will show payment from ‘Mr XL Enterprise P/L’ only.

Your Information

Any issues relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and your contacts.

Product Delivery

All orders are sent via Australia Post.

If you spend $150.00 AUD or more you will get FREE SHIPPING INSTANTLY. Or if you live within 10km Radius from the store location Delivery will be $5.00 AUD. Or if you select Click N Pick Up this mean's that you are selecting to come and pick up your parcel from our store in Fairfield so this form of delivery is free of a delivery charge to you. Other wise we charge a flat rate of $12.95 AUD for Postage or if you want Express post 3kg maxium. For you to get your parcel more quickly it will cost a extra $6.65 AUD for delivery Australia-wide. Delivery normally will take 3-5 business days (outer metropolitan areas may take longer). It will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

You can also nominate to pick your purchased products directly from Mr X Adult Lifestyle in Fairfield. If you wish to do so, please contact us on 02 9723 5000 to arrange pick up.

Return Policy

Please choose carefully. We do not refund or exchange if you simply change your mind or make a wrong decision. For health and hygiene reasons, we do not exchange any personal products purchased from our online shop, unless faulty, damaged or different than advertised.

Refund Policy

Mr X will fully check and test all products purchased online before delivering to our customers. However, if you receive a product that is damaged, faulty or different from the one you have ordered, you can choose to exchange or simply request a refund. Please contact us immediately on 02 9723 5000 to discuss the options.

For the product that comes with warranty's with replacement option (indicated clearly on the package), you can chose to have the faulty product replaced by manufacturer.

Please contact us immediately on 02 9723 5000 to arrange replacement. Please note: you will need Mr X receipt/invoice as the proof of your purchase and replacement might take up to 2-4 weeks.